After-Sales Services
At DEMRAX, sales are just the beginning. We support the highest performance and usage of your equipment down to the smallest part throughout its entire lifetime. With our uninterrupted service and warranty service network to ensure your equipment maintains its first-day performance for years, you are always one step ahead in your operations with highly trained technical experts and organization on your side.
Spare Parts
Original Quality, Uninterrupted Supply
A machine's performance is determined down to the smallest part used. At DEMRAX, you can seamlessly obtain original HMF spare parts throughout your equipment's entire life cycle with our stock depth and fast delivery processes.
Original Parts Guarantee
We guarantee that your equipment is installed and serviced only with original parts developed by HMF design, which ensures full compatibility and long life.
Wide Stock and Fast Logistics
We supply your critical parts and new ones instantly. We offer a comprehensive inventory at our local stock points that will prevent ineffective downtime and enable you to quickly return to work.
Long Life Warranty
Maintenance performed with original parts ensures your equipment's longevity and we can offer you longer service life with our company's service without direct intervention.
Technical Service
With Experts and Rapid Response
The DEMRAX Technical Service team consists of experts with the knowledge and experience to repair equipment in the shortest time and identify problems that can be solved with work. Your authorized HMF representatives are very fast in every aspect of optimal spare parts use thanks to their experience with parts and equipment steps.
Certified Experts
Your equipment is serviced in accordance with full technical support standards by experts who can use modern technical tools for fast and accurate fault detection.
Mobile Service Solutions
We can deploy on-site service at the customer's location in our service vehicles for situations where the fault is on-site or requires quick solutions at your center.
Standard Maintenance Programs
Your equipment is serviced in accordance with appropriate standards using modern technical tools quickly, and all technical repair processes are carried out properly.
Training
Knowledge Power, Productive with Safety
No matter how effective your equipment's orientation is, the greatest benefit is when it is used correctly. As DEMRAX, we strive to safely improve operational efficiency and competence in every facility for our operators and technical personnel training.
Comprehensive Operator Training
We organize practical and technical training for safe and long-lasting use of new installation training and efficiency.
Technical Personnel Training
We provide training on fault detection and maintenance management for our customers' own maintenance teams to grow their identity causes.
Safety-Focused Certification
All our trainings have occupational safety and security tenders. We offer international certificates to successful participants.